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What information do we collect?
We receive and may keep information voluntarily given to us when you decided to make a purchase from CelBot, register on the CelBot.com website, sign up for our Stay In Touch emails, or any other time you provide any information about yourself. This information may include:
Your name, address and phone number
Date of birth
Your e-mail address
Any other information you voluntarily provide It might also include information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with
personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.
Information from Other Sources
We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to serve your needs such as ensuring the accurate delivery of direct mail materials.
We want you to be aware that certain online tools exist to help us serve and recognize you when you visit one of our websites. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit our website. You may be familiar with the term "cookies." These cookies may be placed on your computer when you visit our site. Cookies do not provide any personal information but they allow us to understand how users navigate to and around our website, view
product pages, access content and make purchases.
Once information is received, how is it used and/or shared?
Within CelBot Information we collect from you may be shared between all points of contact within CelBot and our distribution center. We use this information to provide Stay in Touch emails relevant to you and to ship you your orders.In addition, we may use such information to:
Provide you with timely and reliable fulfillment of requests
Do all things necessary to administer those services
Deliver merchandise and services that you purchase online
Register you on CelBot.com
Facilitate payment for your purchases
Confirm your orders and delivery information
Respond to your customer service inquiries or requests
Communicate offers, benefits and featured items to you
Administer giveaways, contests, birthday programs and similar promotions
Find and stock the products you want
Customize your shopping experience Outside CelBot
The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at info@CelBot.com.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, CelBot reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
Retention of Personal Information
CelBot retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.
Right to Transfer
CelBot also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including, but not limited to, liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of CelBot or of any of the business assets or a division thereof. CelBot may decide to retain a copy of the information after the sale or transfer for any use.
How to remove your name from our email list
When you fill out one of our forms or other requests for information, you may choose to receive email that informs you about new merchandise in our stores or online, as well as special offers and promotions. In addition, we may send you emails to help us learn more about you and your preferences. If, after you have shared your email address with us, you decide that you do not want to receive e-mail from us, you have several options to let us know of your preferences: You can stop future emails by clicking on the link shown in the footer of every CelBot email and unsubscribe from our list.
Please contact customer service e-mail:
info@CelBot.com or write us as follows:
c/o Customer Service
29911 Niguel Road Ste6701
Laguna Niguel, CA 92607
You may also contact us in any one of the above ways to request access to or correction or update of your personal information. Our Policy on gathering information from and communicating with children online We recognize the unique privacy concerns regarding children. Pursuant to COPPA guidelines, we do not knowingly collect personally identifiable information online from children under the age of 13. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information without their consent, please contact us by e-mail at info@CelBot.com, or at the address listed above, and we will remove the information about the individual from our database.
Our Commitment to Data Security
CelBot makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. CelBot uses industry standard security techniques on our websites to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.
What happens if I hit a link to another site from CelBot.com?
Your California Privacy Rights
Beginning January 1, 2005, under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2005 will receive information regarding 2004 sharing activities). To obtain this information, please send an e-mail message to info@CelBot.com with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.